If you are wondering whether Health Net Federal Services, LLC (Health Net) has processed a referral or prior authorization request, let us call you. We encourage you to sign up for auto-authorization alerts.
Auto-authorization alerts are automated phone calls notifying you Health Net has processed a referral or prior authorization request.
You may sign up for this feature after registering on our website. Once registered, go to My Account and then Edit Website Settings. You may choose to turn on or off auto-authorization alerts.
After Health Net has processed your referral or prior authorization request, an automated phone call is made to the telephone number listed on the referral or authorization request submitted by the provider.
The purpose of the phone call is to let you know the request has been completed, but will not include any status information.
You may check the status of your request, whether it was approved or denied, on myTRICARE.com. If you do not have a myTRICARE.com username and password, you can register for one through its website. Registration on myTRICARE.com is separate from www.hnfs.com registration. Visit our Checking the Status page to learn more about how to register on myTRICARE.com as well as processing timelines and notifications.